Cancellation Policy

Due to our blocking time on the schedule for your appointment, therefore preventing access to that time to other clients, the following fees are in effect:

Cancellations within 24 hours (up to 5 hours before the appointment time):

• Insurance Clients: $35 per appointment blocked
• Cash/Reg. Pay Clients: 50% of the cost of service per appointment booked
• First-Time Pre-Paid Clients: non-refundable and can only be re-scheduled with 24 hour notice

Cancellations within 5 hours of the appointment incurs 100% of the charge for all clients (insurance, cash/reg. pay)

*If we can fill that spot before the end of the day, we can waive the cancellation fee for the client

*Veterans: There are no cancellation fees for VA paid services such as Massage/PT and Acupuncture. If the Veteran has booked other appointments outside of VA paid services, the regular cancellation policy applies.

**Note: although there is no fee for Veterans, if a Veteran cancels the same day, except for a medical emergency, they will lose the visit for that day.

No Call No Show:

• Insurance Clients: 100% of the cost of services booked
• Cash/Reg. Pay Clients: 100% of the cost of services booked
• Pre-Paid First Appointments: 100% of the cost of services booked

*If we can fill that appointment slot, we can waive the cancellation for the client