· Displays masterful knowledge of spa experiences and menu

· Able to maneuver through the software program quickly and effectively

· Accurately enters point of sale data

· Efficient at making reservations, check-in and check-out

· Familiar and knowledgeable with spa boutique inventory

· Assists with merchandising and maintaining the spa boutique

· Assists with inventory management and other organizational tasks

· Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data

· Provides gracious spa tours to visitors that lead to sales

· Maintains a beautiful physical environment within the reception area

· Great phone management skills

· Greets and checks guests in and out

· Facilitates effective workflow for technical team

· Maintains a polished professional image

· Assists other support team members when asked

· Attends all in-house training and commits to outside continuing education

· Attends and participates in all general and team meetings

· Participates in all aspects of marketing/special events planning and execution

· Prepares promotion presentation and display

· Mentors/trains new team members to help them grow

· Professional guest communication

· Maximize revenue generation for both treatments and retail

· Maintains a smile at all times

· Performs opening and closing duties

· Able to handle unsatisfied guest

· Monitors performance and achieve targets

· Asks for Facebook likes and testimonials

· Informs team members of cross-marketing opportunities

· Treat all team members professionally

Desired Qualifications:

· Experience in front line guest service (hospitality and retail highly desired)

· High school diploma or college

· Computer skills and aptitude for mastering spa software

· Good selling abilities

· Flexible schedule

· Professional image with gracious, warm, and genuine personality

· Skin care knowledge and understanding of the spa menu

· Good organizational skills and follow-through

· Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics

· Strong guest service orientation

· Cheerful, upbeat personality

· Enjoys team environment and interaction with co-workers

· Excellent communication skills

· Flexible and cooperative

· High personal standards, good self-esteem

· High energy, able to work in fast-paced environment

· Good sense of time management

· Good sense of humor

· Self-motivated, driven and passionate about spa

· Seeks out knowledge and enjoys learning/strives for professional growth

Additional Abilities:

Knowledge and good skills in Spa Equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations

· Guest check-in process

· Guest check-out

· Call management – success rate

· Correctly and flawlessly implements the spa program

· Professional team communication

· Strong contribution to the team/spa

· Elegant image and appearance

· Maintaining boutique and managing inventory

· Work ethic

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 20-29
• 30-39

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No